Privacy Policy

1. Introduction

At Hertzsoft Educare (operating as part of Hertzsoft Technologies Pvt. Ltd., a Mumbai-based technical training institute), we prioritize your privacy and trust. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (educare.hertzsoft.com), submit enquiries, or enroll in our offline classroom-based courses. All our courses are conducted in-person at our Mumbai facility (Office No. 105, 1st Floor, A-Wing, Al-Ameen Tower, Jail Road (South), Dongri, Mumbai - 400009), and we do not offer or sell any online courses.

Information We Collect:

We collect only the minimum personal information necessary to process your enquiry or admission and provide our offline educational services. We do not collect sensitive personal data (e.g., Aadhaar, PAN, or financial account details beyond basic payment mode confirmation) unless explicitly required for enrollment verification under Indian educational norms.

From Enquiry Forms (Website):

• ● Name
• ● Email Address
• ● Phone Number

These are collected solely for responding to your course-related queries.

From Admission Forms (Offline / Submitted at Office):

• ● Name
• ● Gender
• ● Qualification (e.g., educational background)
• ● Email Address
• ● Phone Number
• ● Photograph
• ● College/Company (current affiliation)
• ● Date of Birth
• ● Course Name (e.g., Python Zero to Hero)
• ● Address
• ● Reference (e.g., how you heard about us)

Payments for courses are collected offline at our Mumbai office via UPI, NEFT, Cash, Cheque, or Demand Draft (DD) in INR. We do not process online payments and thus do not collect or store credit/debit card details or use any third-party payment gateways.

Technical Data:

We may automatically collect non-personal data like IP address, browser type, device information, and visit timestamps via standard web logs (no cookies or tracking pixels used). This helps us improve site performance but is not linked to your personal identity.

2. How We Use Your Information

Your information is used strictly for legitimate purposes related to our offline training services:

• ● Enquiry Processing: To respond to your questions about courses, schedules, or fees (e.g., emailing details on our Mumbai classroom batches).
• ● Admission and Enrollment: To verify eligibility, process your application, issue certificates, and manage attendance for offline classes.
• ● Communication: To send updates on course progress, payment reminders (via SMS/Email in INR), or promotional offers for future offline workshops (e.g., "New GenAI batch starting in Dongri").
• ● Service Improvement: To analyze aggregate trends (e.g., popular courses like Full-Stack Development) without identifying individuals.
• ● Legal Compliance: To fulfill obligations under Indian laws, such as retaining records for tax audits (under Income Tax Act, 1961) or dispute resolution.

We retain enquiry data for 6 months and admission data for 5 years post-course completion (as per standard educational record-keeping norms), after which it is securely deleted.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with any third parties for marketing or commercial purposes. Your data stays in-house at Hertzsoft Educare.

Limited Sharing for Promotional Purposes:

• ● Name and Photograph: May be used anonymously (with your prior consent during admission) on our ad banners, social media (e.g., Instagram/Facebook posts), or website testimonials to showcase student success stories (e.g., "Mumbai coder aced Python course!"). You can withdraw consent anytime by emailing us, and we'll remove it within 7 days.

Other Disclosures:

• ● Only if required by law (e.g., court order under BNSS (Bharatiya Nagarik Suraksha Sanhita) or DPDP Act (Delhi Prevention of Damage to Public Property Act) investigations).
• ● To government authorities for educational compliance (e.g., skill certification bodies like NSDC, if applicable).
• ● No sharing with affiliates, partners, or advertisers - we have none for data purposes.

All sharing complies with DPDP Act's "data fiduciary" obligations, ensuring purpose limitation and minimal disclosure.

4. Data Protection and Security

As a Mumbai-based small institute, we implement reasonable security measures to protect your data from unauthorized access, loss, or misuse, in line with IT Act, 2000 (Section 43A) and DPDP Act:

• ● Storage: Data is stored on secure, password-protected servers hosted in India (no cloud exports). Physical forms (e.g., admission sheets) are kept in locked cabinets at our Dongri office.
• ● Access Controls: Only authorized staff (e.g., founder Saqib and admin team) access data on a need-to-know basis.
• ● Encryption: Emails and SMS use standard TLS/SSL; photos are stored with access logs.
• ● Breach Response: In case of a data breach, we'll notify affected users and the Data Protection Board of India within 72 hours, as per DPDP Act.

While we strive for best practices, no system is 100% secure - we recommend you protect your login credentials.

5. Your Rights Under the DPDP Act

As a data principal under the DPDP Act, 2023, you have the following rights regarding your personal data:

• ● Access: Request a copy of your data held by us.
• ● Correction: Update inaccurate information (e.g., wrong phone number).
• ● Erasure: Withdraw consent and request deletion (except where legally required to retain, e.g., certificates).
• ● Grievance Redressal: Lodge complaints if we mishandle your data.
• ● Nomination: Appoint a nominee for data management in case of incapacity.

To exercise these, email us at educare@hertzsoft.com or write to our Dongri address. We'll respond within 30 days, free of charge (up to twice a year).

For opt-out from promotional emails/SMS, reply "STOP" or use the unsubscribe link.

6. Cookies and Tracking

Our website uses minimal cookies (session-only for basic navigation). No third-party trackers (e.g., Google Analytics) or ads. You can disable cookies in your browser, but this may affect site functionality.

7. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. We'll notify you via email or website notice (at least 15 days in advance). Continued use after changes implies consent.

8. Contact Us

Questions on this Disclaimer? Hit us up:
📧 Email: educare@hertzsoft.com
📞 Phone: +91 86572 42758 (Mon-Sat, 10 AM - 7 PM IST)
📍 Address: Office No. 105, 1st Floor, A-Wing, Al-Ameen Tower, Jail Road (South), Dongri, Mumbai - 400009

Or WhatsApp +91 86572 42758 for quick queries.

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